Privacy Policy

Updated on November 22, 2022

At Matrox, ensuring the privacy of our Web site visitors is an important concern. We will not collect any personal information about our Web site visitors unless it is submitted voluntarily, in which case we will act in a responsible manner to protect your personal information. The privacy practices described in this document (the "Privacy Policy") apply to Personally Identifiable Information (as defined below) that we collect in connection with all products, services and website(s) (collectively, "the Site") offered Matrox Graphics Inc. and its affiliates and subsidiaries (collectively "Matrox"). By visiting the Site you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access the Site. We reserve the right to change this Privacy Policy without prior notice. Any changes to our Privacy Policy will become effective upon our posting of the revised Policy on the Site. Use of the Site following such changes constitutes your acceptance of the revised Privacy Policy then in effect.



Effective June 3, 2022, Matrox Electronic Systems Ltd. and Matrox International Corp. are wholly-owned subsidiaries of Zebra Technologies Corporation and the Terms and Conditions and Privacy Policy of Zebra Technologies Corporation apply to all transactions and the collection and processing of personal information done by Matrox Electronic Systems Ltd. and Matrox International Corp. For clarification purposes, the Terms and Conditions and Privacy Policy do not apply to any Matrox entities different to the ones expressly specified herein.
This Privacy Policy describes the Personally Identifiable Information we collect about you and how we may use and/or disclose that Personally Identifiable Information.

Personally Identifiable Information

"Personally Identifiable Information" (or "PII") is information that identifies you as an individual or from which you can be identified. Matrox may collect Personally Identifiable Information in a number of ways, but the two most common are during Site registration or Site personalization and product or service registration or enrollment. In some instances, you may visit the Site and use some of our services without providing PII to us. The PII requested may vary depending on which product, service or Site you are using or accessing. We typically ask for PII about you, such as your name, e-mail address, postal address, telephone numbers and fax numbers. We may also ask for financial information, such as account or credit card number to verify your user identity and to allow you to pay for any purchases you make. In addition to the PII we obtain at the initial stage of registration, we may ask you for PII at other times, such as when you make a purchase or use a service on the Site; when you participate in a contest, survey, or promotion; or when you report a problem with the Site or one of our services. In most cases, the more specific information you provide, the better we are able to personalize your experience with Matrox.
Cookies: Cookies are pieces of information that a Web site sends to your browser, which may then be saved on your PC.

Cookies to improve your experience

1. Our website uses essential technical cookies to ensure that certain functionalities of the site work properly, for example forms to request whitepapers or product demos, software downloads, product registrations, online purchases as well as access to secure areas such as our online training resources.

2. Our website also make use of third-party cookies (such as Hubspot, Google Analytics and Microsoft Clarity) to track visitor statistics. We use these statistics to continuously improve our website and other digital offerings, to bring you relevant content and to help us understand how our website is being used. This information is used for statistical purposes only.


Analytics cookies: Hubspot

We use Hubspot to gain insight into among other things visitor flows, traffic sources and pageviews on our website. Filling out one of the contact forms or registering your Matrox product will cause you to be personally identified.

Cookie name Purpose
__hstc This cookie is associated with websites built on the HubSpot platform. It is reported by Hubspot as being used for web analytics. The main purpose of this cookie is: Performance.
__hssrc This cookie is associated with websites built on the HubSpot platform. It is reported by Hubspot as being used for web analytics. The main purpose of this cookie is: Performance.
hubspotutk This cookie is associated with websites built on the HubSpot platform. HubSpot reports that its main purpose is for user authentication.
For more information, please refer to Hubspot's Privacy Policy. If you wish to avoid this tracking, we provide options for refusing cookies.


Analytics cookies: Google Analytics

We use Google Analytics to gain insight into, among other things, visitor flows, traffic sources, and page views on our website. It is not our intention to use such information to personally identify any user.

Cookie name Purpose
_ga This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request and used to calculate visitor, session and campaign data for analytics reports. By default, it is set to expire after 2 years, although this is customizable by website owners. The main purpose of this cookie is: Performance.
_gid This cookie is associated with Google Universal Analytics. It appears to store and update a unique value for each page visited to distinguish users. It is set to expire after 24 hours. The main purpose of this cookie is: Performance.
For more information, please refer to Google's Privacy Policy. If you wish to avoid this tracking, we provide options for refusing cookies.


Analytics cookies: Adobe Marketo Munchkin cookies

Cookie name Purpose

This cookie is used to track visitor behaviour on the specific pages visitors have browsed or engaged with, and also link a visitor to the recipient of an email marketing campaign to measure campaign effectiveness in Marketo. It also sends web page visits and link clicks as event activities to Marketo.

Tracking is performed anonymously until the visitor identifies themselves by submitting a form. The data provided is stored and processed in Marketo directly, allowing Matrox to use this information for target group creation, interest segmentation, lead generation, experience optimization, and to deliver contextual marketing campaigns. The default lifespan of the Munchkin cookie is 2 years.

Visitors may opt out of Munchkin tracking entirely by adding the querystring parameter “marketo_opt_out=true” to the URL in their browser.

The Marketo Munchkin cookie allows Matrox to track repeated visits to the website, and link each visit to the information voluntarily provided by the visitor. For example, if the visitor is asked to provide his name, company name and email address, we will know the identity of the visitor when they visit the site at a later date. We also use Marketo Munchkin code to track email open rates and click-through rates, allowing us to manage the email marketing experience, as well as personalising web content.

For more information on Adobe Marketo's privacy policy, please visit Adobe Legal information and resources.

If you wish to avoid this tracking, we provide options for refusing cookies.

Our website uses the reCAPTCHA service provided by Google Inc. (Google) to protect your form submissions and check that you are not a bot. To make this determination, ReCAPTCHA collects PII, such as IP address, in accordance with Google's Privacy Policy.


LinkedIn Conversion Tracking and Insight Tag

The LinkedIn Insight Tag is a piece of lightweight JavaScript code that we have added to our websites to enable in-depth campaign reporting and to help us unlock valuable insights about our website visitors. We use the LinkedIn Insight Tag to track conversions, retarget website visitors, and unlock additional insights about members interacting with our LinkedIn adverts.

The LinkedIn Insight Tag enables the collection of metadata such as IP address information, timestamp, and events such as page views. All data is encrypted. The LinkedIn browser cookie is stored in a visitor's browser until they delete the cookie or the cookie expires (there’s a rolling six-month expiration from the last time the visitor’s browser loaded the Insight Tag).

You can opt out of cookies from LinkedIn and we recommend you read their Cookie Policy for more information. We also provide options for refusing cookies.


Analytics cookies: Microsoft Clarity

Cookie name Cookie name
CLID This cookie is stored by Microsoft Clarity to capture user interactions, such as mouse movements, clicks and scrolls, on our website, in an anonymous form, for user behavior analytics. It is set to expire after 12 months.
_click This cookie is stored by Microsoft Clarity and is set to expire after 12 months.
For more information, please refer to Microsoft's privacy statement. If you wish to avoid this tracking, we provide options for refusing cookies.

Accepting or refusing cookies

If needed, you can customize the cookie settings in your browser. You must set your settings for each browser and on each computer you use. Click on the name of your browser for more information on how to customize your settings:

You can also disable third-party cookies on this website.


Matrox may use PII about you in the following ways:

Personalized Experience: One of Matrox's goals in collecting PII is to provide you, the user, with a personalized experience on our Site and/or with our products and services. This includes personalization services (such as content that can be personalized by both you and Matrox), interactive communications (such as surveys and email contact with account representatives), online commerce, marketing, and many other types of services, many of which may be free to you.

To Fulfill Requests: PII about you is used by us and our service providers to respond to your requests and fulfill the purpose for which the PII was provided, (e.g., to process and fulfill your product, service or support requests) and for administrative purposes (e.g., customer service). Additionally, we may use your PII to ensure that you are directed to the right Site, product and/or service for you.

Communications: If you sign up, we may use PII about you to provide you with information about products or services offered by Matrox, to recommend Matrox products and services and to enable you to take advantage of the many features they offer. If you later change your mind and no longer wish to receive such marketing communications from us, you may opt-out of such communications on a going-forward basis as set forth below.

Purchases: When you make a purchase through the Site, we may use your PII in order to fulfill your purchase.


Product Registration

Information submitted here is used for statistical analysis and internal operations as well as to update our subscriber lists. When registering your product, only the information indicated as mandatory is required from you. This information may be used to add your email address to the correct mailing list in order to provide you with product updates and newsletters should you choose to subscribe to it. You may cancel such subscription at any time via our Manage Communications Preferences page or the link found at the bottom of our emails.


Online Technical Support Request Form

All information submitted on the Online Technical Support Request Form is directly forwarded to our technical support team. It will be used to analyze your technical difficulty and to provide you with an appropriate solution. If you choose to subscribe to the mailing list, your email address will be added to the technical support team's mailing list, in order to periodically provide you with newsletters, announcements, and other information on our products.



Matrox provides social computing tools on some of its Web sites to enable online sharing and collaboration among members who have registered to use them. These include forums, wikis, blogs and other social media platforms.

When registering to use these tools, you will be asked to provide certain personal information to Matrox. Registration information which is not automatically made available to other participants as part of your profile will be subject to and protected in accordance with this privacy statement. Any other content you post, such as pictures, information, opinions, or any other type of personal information which you make available to other participants on these social platforms, is not subject to this privacy statement. Such content is rather subject to the Terms of Use of these platforms, and any additional guidelines and privacy information provided in relation to their use. Please refer to them to better understand your, Matrox's, and other parties' rights and obligations with regard to such content. In addition, you should be aware that the content you post on any such social computing platforms may be made broadly available to others inside and outside Matrox. WE ARE NOT RESPONSIBLE FOR THE USE OF ANY PII YOU VOLUNTARILY DISCLOSE THROUGH THE SITE.


With whom does Matrox share PII?

Our Business Partners, Strategic Alliance Companies: If you submit PII to purchase a product or service from a partner or a company with which we have a relationship, we will need to share that PII with the relevant partner/company so that Matrox or the partner/company can process your order(s) to ship, supply, maintain, renew or service the products or services that you requested and you may be contacted by the partner/company for any of these purposes. We shall require that any such partner or company comply with the provisions of this Privacy Policy in dealing with any PII we share with them. MATROX IS NOT RESPONSIBLE OR LIABLE FOR THE USE OF PII ABOUT YOU BY SUCH PARTNERS, COMPANIES AND/OR RESELLERS.

Marketing Relationships: If you opt-in, we may share your PII with third parties such as our affiliates, resellers, distributors, agents, and service providers (such as Google and LinkedIn), for marketing purposes. If you do not want your PII shared with such third parties for marketing purposes, you may opt-out of such sharing as described in the Section entitled “Your choices regarding the use of PII” below.

Special Cases: Matrox may also use and/or disclose PII in other special cases when we have reason to believe that using and/or disclosing this PII is necessary to identify, contact, or if Matrox deems necessary, bring legal action (including action outside your country of residence) against someone who may be violating Matrox's Terms of Service, end-user license agreements and/or intellectual property rights. The same policy applies in cases where we believe an individual may be causing injury to or interfering with (either intentionally or unintentionally) Matrox's rights or property, other users of an Matrox Site or service, or anyone else that could be harmed by such activities. Matrox may disclose or access PII when we believe in good faith that the law (including laws outside your country of residence) requires it, to comply with legal process, to respond to requests from public authorities including public authorities outside your country of residence, to protect our operations and to permit us to pursue available remedies or limit the damages that we may sustain. This includes exchanging PII with other companies and organizations for fraud protection and credit risk reduction.

Service Providers: We occasionally employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, sending postal mail and e-mail, removing repetitive PII from customer lists, ensuring accuracy of PII, analyzing data, providing marketing assistance, fulfilling purchases and processing credit card payments. We may share PII about you with third parties for the purpose of enabling these third parties to perform such functions.

Third Party websites: Matrox’s Web sites may contain links to other Web sites.

Assignment: As we continue to develop and expand our products and services, we may sell or buy businesses or product or service lines. In such transactions, customer PII is generally one of the assets transferred. As such, we reserve the right to transfer any and all information that we collect from Site users to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Matrox’s business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In addition, in connection with any such transaction, we reserve the right to share PII about you with our consultants and advisors (such as accountants and lawyers).


Your choices regarding the use of PII

We will normally ask you if you want to receive marketing information from us, or from our affiliated companies or other companies we will identify to you. If you do not want to receive that information, be sure to indicate that when you are asked to specify your choices.

In addition, if you change your mind, and no longer wish to receive marketing information from us on a going-forward basis, or if you would prefer that we do not share PII about you on a going-forward basis with our employees, agents, distributors and/or third-party service providers for marketing purposes, you may opt-out of receiving such marketing-related information and/or from such sharing by submitting a request to change your communication preferences:

Manage Communications Preferences - Matrox Imaging

Manage Communications Preferences - Matrox Video

Alternatively, directly contact your local Matrox office in writing. In all cases, please include your registered address with your request. Please specify clearly which of the following options you choose:

1. I agree to receive all types of email communication. This includes news, software notifications, special offers, announcements, product information, upcoming events, and one-on-one communication from Matrox, its employees, agents, and distributors, and have my information shared with them and third-party service providers.

2. I only agree to receive email communication on a one-on-one basis. This includes Software Maintenance Program notices if I am a registered customer and direct emails from Matrox, its employees, agents, and distributors.

3. I do not agree to receive any email communication from Matrox, its employees, agents, and distributors.

We will endeavor to comply with your request as soon as reasonably practicable. If you are located in the European Union's member countries or in the United Kingdom, you may send any requests related to GDPR (General Data Protection Regulation) via the GDPR Inquiries Form to exercise any of the rights you are granted under applicable General Data Protection Regulation (GDPR) / data protection laws, which includes (1) the right to access your data, (2) to rectify them, (3) to erase them, (4) to restrict the processing of your data, (5) the right to data portability and (6) the right to object to processing. If you wish to make a complaint concerning the processing of your personal data, you may complain to us or to an EU data protection supervisory authority.

Your personal data will be stored for as long as necessary for the purposes described above.

By using this site, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.

Should you have any questions regarding Matrox's Privacy Policy, please fill out the Privacy Policy Inquiries Form.


Contact Details:

Chief Privacy Officer

Matrox Central Services Inc.

Legal Department

1055 St-Regis Blvd. Dorval, Quebec, Canada H9P 2T4


Representative in the European Union (for the purposes of the General Data Protection Regulation):

Matrox Europe Limited

Unit 2400, Cork Airport Business Park Cork, Ireland